Welcome to the Charlesbridge Reading Fluency® Online Support Area

Frequently Asked Quesions/Online Resources

Click here to access a thorough list of our most frequently asked questions.

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Telephone Technical Support: 800.225.3214

Charlesbridge technical support is available during business hours (9 a.m.-5 p.m. EST), Monday-Friday. If you cannot contact us by phone, please email our support staff at support@charlesbridge.com

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Online, on-demand staff development and support

Teachers can complete the necessary training via computer whenever their busy schedules allow. You can sign-up online for a free, live, web-based training session with one of our technology specialists. Just click here to sign up for a session.

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Documentation

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System Requirements

Teacher User Guide
(available with 2007 purchase)

Instructional Sequence

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Maintenance Plan

Because Charlesbridge strives for excellence, we want to help teachers fully serve their students. Please contact our sales department to discuss a maintenance plan that fits your needs at support@charlesbridge.com

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Network Administrators

Access our Network Installation Guide for best practices in installing and configuring the Reading Fluency/Soliloquy Reading Assistant software.

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Troubleshooting Help

Access our troubleshooting section for solutions and descriptions of known issues. Email technical support at support@charlesbridge.com

Microphone and headset issues